Position Title:

Shelter Staff

Position Hours:


Reports To:

Shelter Program Director

Lazarus House Ministries started 39 years ago with a challenge from Mother Teresa (yes, THAT Mother Teresa) to a Marist Brother to make a difference in Lawrence. In the decades since, Lazarus House has earned a reputation as a trusted faith-based nonprofit in the Merrimack Valley. Food, shelter, work preparation, advocacy and clothing are our core strengths and we are committed to innovating to serve our community’s evolving needs best.

Position Summary:

This position is responsible for providing support to guests in a Ministry based approach and ensuring the atmosphere of the emergency shelter is safe, stable and structured. Staff help maintain a supportive and consistent environment providing an atmosphere of dignity, respect and safety for all who enter the emergency shelter.

Position Description:

· Interact with guests in a respectful manner, adding and restoring dignity to their lives, with a tone and understanding that we are serving our guests.

· Prioritize meeting guest needs with getting tasks done and managing volunteers in a busy working environment.

· Support guests; register, check-in, monitor, assess behavior and overall well-being.

· Orient newly arriving guests to shelter protocols and policies.

· Work with guests to maintain goals and life skills. Assist with life and problem solving skills and support.

· Observe guests in day-to-day routines: maintain informal contact and develop informal opportunities to assist when needed.

· Make sure guests follow through with assigned chores.

· Ensure guests hand over medications to staff when entering the shelter. Lock up medications until guests need to take them.

· Understand the systemic issues that affect low income families and individuals.

· Observe and assess agitation levels in order to proactively defuse potentially aggressive situations. Effectively de-escalate, diffuse, and monitor overall shelter environment for safety.

· Ensure preparation of or assist in meal preparation.

· Contribute to the overall cleanliness and upkeep of the shelter.

· Complete shift assignments as requested.

· Work within a multi-disciplinary Shelter team liaising with staff, and supervisors to promote a supportive, respectful environment.

· Use communication tools effectively including documentation and shift change to bring forward issues and occurrences that take place while on shift.

· With Shelter Staff team identify potential challenges and provide input for solutions to Shelter Coordinator and other Staff members.

· Supervise Volunteers.

· This position requires the individual to offer physical stability and support to the guests of the residence, such as but not limited to lifting and assistance if a guest was to fall, stabilizing guests during walking, assistance in execution of stairs, and helping guests up and down from chairs.

· Fulfill other position related duties as required


· Demonstrate strong commitment to the mission of Lazarus House Ministries.

· Understanding and support of how the Gospel foundation drives our decisions and actions throughout the Ministry.

· BA/BS degree preferred in human services, psychology or related field. 2 years’ experience working with at-risk people with complex needs in a similar working environment accepted in lieu of degree.

· Prior experience working with men, women and children who are at risk, homeless, have addictions and mental illness.

· Ability to read, understand and adhere to the organization’s policies.

· Capable of being certified in ServSafe and other required certification trainings.

· Ability to multi task.

· Ability to cook and prepare/serve a meal to the guests.

· Ability to manage oneself in a crisis and under adverse conditions.

· Ability to maintain confidentiality, respecting the guests’ dignity and privacy.

· Ability to communicate with guests in a constructive manner.

· Strong verbal, written and organizational skills.

· Knowledge of Microsoft Office suite and filing systems; capability to maintain accurate records.

· Bi-lingual capabilities (English – Spanish) strongly preferred.

· Experience working with volunteers.

· Will complete all mandatory training within a year of hire. This includes CPR/ First Aid and Certified Outreach Worker Training (CHEC).

· Ability to communicate effectively with coworkers, volunteers and the general community.

· In addition to demands listed below, have the physical mobility necessary to maneuver the stairs in the Shelter required to provide adequate supervision of clients in the facility.

Please send applications and resume directly to hr@lazarushouse.org.